What Does STAT Service Mean in the Courier Industry?

When something is shipped on a STAT service by a Chicago courier service, it means that is going to be shipped as fast as it is physically possible to do so. In a regular business courier environment, this might not be called STAT service. Instead it would probably be called something like emergency courier service, or rush delivery, or point to point service. Instead, STAT is a term that is used exclusively within the medical courier industry, meaning that a STAT delivery is essentially a medical courier only service.

There are many types of medical materials which are shipped by medical couriers, all of which might be demanded on a STAT basis depending on the situations at the time the delivery is requested. Things like pharmaceuticals, medical supplies, blood, and tissues samples for testing all qualify as medical material. Any of these things may be commonly demanded on a STAT basis rather than at a more leisurely pace.

When something is being shipped STAT it means that lives can literally hang in the balance. For instance, STAT courier service is sometimes used to respond to medical emergencies where there are shortages of certain supplies that were unpredictable, such as during a time of natural disaster. STAT service may also be called emergency medical courier service, the two terms both mean the same thing.

STAT is a term that is used throughout the medical industry not just when applying to courier services. This will often be a term used in a hospital as well. In either case it means the same thing, essentially that the requested service be performed immediately. In fact, the term STAT is derived from a Latin word, Statim, which basically means, immediately.

Medical courier companies that offer STAT service will have vehicles and employees whose only job is to be on call for that particular service. If those companies were to instead have drivers out on other deliveries when such an order came in it could greatly increase the amount of time that it might take to make a successful delivery. This is an unacceptable situation in scenarios where STAT deliveries are required. People’s lives and well being often depend on the speed of a STAT delivery, so there are always vehicles and drivers that are ready to be dispatched at a moment’s notice by the companies that provide these types of services to the health care community.

Tips For Choosing a Courier Company

Your business has packages to deliver and you need someone reliable to do it for you. You may need an international courier service if your packages need to go to another country or you may be fine with a courier service that just deals with domestic deliveries. Whatever type of courier service you are after, you will want a company that delivers what it promises and gets your packages to the right recipient, on time and for a sensible cost. But how do you choose one company’s service over another’s?

The first thing to do with a potential company is to visit their website and find their client list and testimonials. If the clients are reputable and the testimonials are good then you are off to a great start. To be extra sure about the company, try calling a few of their clients to see what they think. You may also be able to find reviews of the company online to verify their reputation.

Whilst you are on their website, look for their contact page. If there are several ways of getting hold of the company it is a good sign. They should offer some way of being contacted out of hours and the presence of this option should give an indication of a potentially high level of customer service.

Price will probably be an important factor in choosing between courier companies, but remember that cheapest isn’t always best. Once you have found their prices, check out whether you can get a discount for signing the company up as your sole courier service supplier. If you aren’t planning on using the supplier as your sole service provider it may still be a good idea to find out about the possibility of a fixed monthly rate as it may work out cheaper than paying a ‘per package’ rate. Many courier companies can make a special price list and package to fit the budget and delivery requirements of your business so it’s always worth an ask.

It is also a good idea to check the location of the courier service. The closer their office is to your office, the more convenient for you to collect or drop off packages. This should not be a deciding factor though as most package couriers will collect from you anyway, but it is certainly handy for you (and them) if they are nearby.

When you find a company that you think you want to go with, consider testing them out with a few unimportant packages first to see how the company provides you with service. Check things such as the safety of the package, whether the package was delivered to the right person and on time, and whether they can handle express and overnight deliveries. If they come up to expectation, you should then be able to trust the company with your important deliveries.

Ethics in Your Courier Business

Ethics can be a hot potato, just ask all those MPs about their expenses and ethics, morals and not breaking the rules will all start coming into the conversation.

As a courier business there is no legal requirement to be ethical, it could be argued there is a moral one though. Delivering for another courier company requires that you act in a moral manner and you do not steal a customer from a courier you have subcontracted for.

Subcontracting is a trust based business aspect, if you poach customers from other couriers then sadly you will find that word spreads and you can no longer get work. Who will allow you to subcontract for the if you steal their hard won clients? Who will hand you their business on a silver salver? How will you recover your reputation?

Word of mouth recommendation works two ways, and it will work against you as well as for you. Use it correctly, be praised for doing a great job rather than condemned. Poachers in the courier world are more reviled than bankers are these days, that’s not a good position to be in.

By not carding (leaving your business card) or leafleting at collection or destination points you will avoid any potential accusations on poaching when subcontracting. You may with permission from the courier company that is issuing the work, but other wise – it’s a big no-no. What you may think is a good marketing practice in one industry may not be in another – think carefully before you do something that could damage your credibilty.

So what are your thoughts? Is it good to be ethical in your courier business?