Tips For Choosing a Courier Company

Your business has packages to deliver and you need someone reliable to do it for you. You may need an international courier service if your packages need to go to another country or you may be fine with a courier service that just deals with domestic deliveries. Whatever type of courier service you are after, you will want a company that delivers what it promises and gets your packages to the right recipient, on time and for a sensible cost. But how do you choose one company’s service over another’s?

The first thing to do with a potential company is to visit their website and find their client list and testimonials. If the clients are reputable and the testimonials are good then you are off to a great start. To be extra sure about the company, try calling a few of their clients to see what they think. You may also be able to find reviews of the company online to verify their reputation.

Whilst you are on their website, look for their contact page. If there are several ways of getting hold of the company it is a good sign. They should offer some way of being contacted out of hours and the presence of this option should give an indication of a potentially high level of customer service.

Price will probably be an important factor in choosing between courier companies, but remember that cheapest isn’t always best. Once you have found their prices, check out whether you can get a discount for signing the company up as your sole courier service supplier. If you aren’t planning on using the supplier as your sole service provider it may still be a good idea to find out about the possibility of a fixed monthly rate as it may work out cheaper than paying a ‘per package’ rate. Many courier companies can make a special price list and package to fit the budget and delivery requirements of your business so it’s always worth an ask.

It is also a good idea to check the location of the courier service. The closer their office is to your office, the more convenient for you to collect or drop off packages. This should not be a deciding factor though as most package couriers will collect from you anyway, but it is certainly handy for you (and them) if they are nearby.

When you find a company that you think you want to go with, consider testing them out with a few unimportant packages first to see how the company provides you with service. Check things such as the safety of the package, whether the package was delivered to the right person and on time, and whether they can handle express and overnight deliveries. If they come up to expectation, you should then be able to trust the company with your important deliveries.